This Shipping Policy is part of our Terms of Service and should be therefore read alongside our main Terms.

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

 

What are my shipping options?

We offer various shipping options. Sometimes, a third-party supplier may be managing our inventory and be responsible for shipping your products.

Shipping Fees:

Fees will vary depending on dimensions, weight, and handling. To calculate the cost of shipping, please use our shipping calculator on our checkout page after you have added all the items you'd like to order to your shopping cart.

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only. 

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.

Do you ship internationally?

We offer worldwide shipping. 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

How do I track my shipment?

Tracking numbers are provided via email at the time of shipment. Carrier options may vary based on destination.  

Additional Shipping Fees

The customer assumes responsibility for any additional charges on rejected packages. This includes any orders returned due to non-claim, incorrect address, undeliverable address, etc. Rabbit Hole Magic is not responsible for customs fees incurred from imported goods. We work hard to keep our shipping rates reasonable while ensuring your items are delivered in the most efficient and reliable way possible.

In rare cases, the amount paid for shipping may not be enough for the requested service. In those instances, we will do our best to inform you that a different shipping method may be required, or additional fees are needed to ship by the selected method. We reserve the right to change the shipping method for any reason.

What if the address I entered is wrong?

If an order is placed and the address entered at checkout is incorrect, Rabbit Hole Magic is not responsible for the delivery, or the fees associated with having the package re-routed (if applicable). You are responsible for double-checking the address to which your order is shipped. If the order does not make it to your destination due to the error in address, Rabbit Hole Magic is not responsible for a replacement to be mailed. Also, do not have your package mailed to an address if the address is temporary. In some cases, packages may take several weeks to arrive. If you vacate the delivery address prior to receiving the package, we are not responsible for any fees to receive the package again or for a replacement to be mailed out.

Holiday Shipping Times

Due to the large influx of orders during the months of November and December, it can take up to 3-5 business days to process, package, and ship your order. Please take this into account when placing your order and allow plenty of time to receive your package prior to the date you need it. We cannot guarantee that any order placed will arrive by a specific date, and all delivery times are estimates only.

Why hasn't my order shipped?

While we do our best to mail out all orders within 1 business day of that order being placed, there are various reasons why your order may be delayed or not shipped within that time frame. These reasons include, but are not limited to, the following:

You have been notified that an item is backordered.

You have been notified that an item is unavailable.

You opted to pre-order an item with a future ship date.

You have been notified that your order was canceled for suspicion of fraud.

A new release or seasonal demand has created an influx of orders volume, in which case your order will ship as soon as possible.

What if my shipment is lost or stolen?

Once orders have left our warehouse, Rabbit Hole Magic cannot be held accountable for lost, stolen, or misdelivered packages. If you're having trouble tracking a shipment, you'll need to contact your local post office and/or parcel carrier for assistance. If a replacement is mailed, Rabbit Hole Magic reserves the right to mail the replacement via any shipping method available. 

I received the wrong item.

While we try to pack every order correctly, mistakes happen. If you believe you have received an incorrect item, please email us at rabbitholepeter@gmail.com and provide us with an image of the item received and your order number. DO NOT open any items that you believe are incorrect. An opened item may be rejected for exchange or credit, even if incorrectly mailed/received.

Damage Claims

Although we take great care to pack every order for safe transit, occasionally, damage does occur. Please examine your order as soon as it arrives to ensure there is no damage.

If you do notice damage, let us know by contacting support or replying to your order confirmation email. Damage claims must be submitted within 7 days of receiving the package. Do not discard the damaged item(s), as you may be asked to return them prior to receiving a replacement or reimbursement. Please include your order number and pictures of the damaged items and packaging.

If the damage is outside our control, we reserve the right to refuse to send a replacement or issue a refund. Any claims made beyond 7 days from receiving the product will not be considered for reimbursement or replacement.